The Medical Case Management (MCM) Certificate is designed to bring a foundation of best practices and innovative approaches to
staff who provide direct services. It focuses on the skills needed by medical case managers, non-medical case managers, patient navigators,
community health workers, linkage to care staff, outreach workers, and prevention staff. The program provides learners with a solid knowledge base, along with the
clinical skills required to succeed with a diverse set of people and their needs.
The curriculum can be implemented with a general audience, or with additional content for HIV medical case managers.
The curriculum was designed to meet the Health Resources & Services Administration (HRSA) definition of Medical Case Management and to support the required key activities and health outcomes.
Reviews:
"Thank you so much for allowing me to be a part of this training session. I found it to be enlightening and very informative. My confidence has been boosted beyond measure."
"I came into the training pretty burnt out. I feel much more refreshed and affirmed now. Hearing others' ideas has been very helpful. Knowing that both trainers have done our jobs and
have real life experience has made it more real and helpful."
"Great energy, engagement. Respectful, clear, prepared, informative. Enjoyable experience. Thank you."
"I found it extremely helpful that both of you were case managers and could relate to our situations and how best to improve our skills. I enjoyed your energy, humor, and kindness
throughout the training. You took the time to make this training personal and real. I was somewhat dreading this training because I had been to many before. You made this training very
enjoyable and worthwhile. Thank you."
"I really enjoyed the speaker (personally). He kept the training exciting and free from boredom. The way he presented each topic in a fun and friendly manner kept me engaged. He is
knowledgeable in the subject areas and incorporated personal stories."
Description
The online version of the Medical Case Management Certificate includes the Foundations in the Helping Professions series, Foundations in HIV series (required for HIV Case Managers), Motivational
Interviewing series, as well as Coldspring Center’s popular Trauma Informed Excellence® (TIE) Online Training series.
Our online courses are on-demand, self-paced trainings that are 15-45 minutes in length. Learners may stop mid-course and return to where they
left off.
Our programs are designed to build confidence and competence by offering opportunities to practice new skills. Each training includes a
Workbook that supports
the interactions included in the session and a
Slides and References handout of the material covered. We understand that adult learning requires ongoing practice
and we work with organizations to support staff beyond their online, in-person, or virtual trainings through coaching, practice sessions, and facilitation guides
that can be used to encourage continued learning.
Continuing Education Credits (CECs)
- HIV MCM Certificate - 27 hours/CECs
- General MCM Certificate - 25 hours/CECs
Curriculum
Foundations in the Helping Professions (5 courses)
- Introduction to the Certificate Program
- Structuring the Helping Relationship
- HIPAA & Confidentiality
- Multicultural Approaches in the Helping Relationship
- Understanding & Handling Difficult Situations
Training series: HIV Foundations (3 courses) - optional
- HIV Basics & Prevention
- HIV & the Immune System
- HIV Treatment & Medications
Motivational Interviewing (9 courses)
- MI Basics
- MI & Stages of Change
- MI Step 1: Engage
- MI & Harm Reduction
- MI Step 2: Focus
- MI Step 3: Evoke
- MI & the Importance Ruler
- MI Step 4: Plan
- MI & Medical Adherence
Thrive: Self-Care & Culture Training (6 courses)
- Introduction
- Stress & Burnout
- Helping Trauma
- Physical Robustness
- Mind Robustness & Mindsight
- Mind Robustness & Focus
- Social Robustness
Online Trauma-Informed Care Training (7 courses)
- Foundations of Trauma-Informed Care & Physical Resiliency
- Trauma & Social Health
- Social Resiliency
- Trauma & Mind Health
- Mind Resiliency
- Post Traumatic Growth & Assessment
- Research-Based Methods
Description
The blended learning training model combines 14 online courses with six, two-hour facilitated virtual trainings. For the HIV Medical Case Management Certificate, there are an additional 3 online courses.
Trainers utilize a participant-centered workshop approach, which includes interactions and
adult learning activities to maximize retention and application of concepts. Each facilitated training includes an
Activity handout
that supports the interactions included in the session, a
Practice Tools handout that supports implementation and continued learning
after the training, and a
Slides and References handout of the material covered.
Continuing Education Credits (CECs)
- HIV MCM Certificate - 26 hours/CECs
- General MCM Certificate - 24 hours/CECs
Curriculum
Online Training Series: Foundations in the Helping Professions (5 courses)
- Introduction to the Certificate Program
- Structuring the Helping Relationship
- HIPAA & Confidentiality
- Multicultural Approaches in the Helping Relationship
- Understanding & Handling Difficult Situations
Online Training Series: HIV Essentials (3 courses)
- HIV Basics & Prevention
- HIV & the Immune System
- HIV Treatment & Medications
Online Training Series: Motivational Interviewing (9 courses)
- MI Basics
- MI & Stages of Change
- MI Step 1: Engage
- MI & Harm Reduction
- MI Step 2: Focus
- MI Step 3: Evoke
- MI & the Importance Ruler
- MI Step 4: Plan
- MI & Medical Adherence
Skill-Building Virtual Training: Trauma-Informed Medical Case Management (3 trainings, 6 hours)
- Introduction to Trauma, Resilience, & Trauma-Informed Care
- Trauma-Informed Approaches
- Building Team Resilience – Thriving as a Team & as Individuals
Skill-Building Virtual Training: Motivational Interviewing (3 trainings, 6 hours)
- Spirit of Motivational Interviewing & the Nature of Change
- MI Steps: Engage, Focus, Using OARS & Elicit - Provide - Elicit
- MI Steps: Evoke & Plan, Using DARN-C, Confidence & Importance Rulers
Pricing
These documents are provided in Adobe PDF format.